Olympian Leads Staff Discussion on Customer Service

1/15/2013

 By Tamica Smith-Jeuitt   

David Wottle
David Wottle 
A video clip from the 20th Olympic Games in Munich, Germany set the tone for a staff meeting at the Mississippi Annual Conference office. It captured what would become the best Olympic 800 meter run in history. The year was 1972. David Wottle representing the USA is in last place for most of the race then interestingly moves into third during the last 50 seconds of the run to eventually cross the finish line for the gold! On this day, the cheers for him are from the Conference staff who gathered to hear Wottle speak on customer service.

 

"The spirit of that moment never left me," said Wottle who went on to have a successful career in admissions after the Olympics. He's now the Interim Vice President for Enrollment Management at Millsaps College. Speaking on the topic of serving guests, Wottle told the staff each of them has a role in providing good customer service to companions of the Conference.

 

Rev. Byrd Hillman, the MS United Methodist Conference Pension Liaison, appreciated the message. "The way you treat people initially is very, very important. Today reminds me that we all need to show our enthusiasm for what we do," said Hillman.

Elizabeth Land
Elizabeth Land 

 "It's interesting seeing how preparing for that Olympic event impacted his life and how you can implement those same skills in achieving goals in your life," said Elizabeth Land, a senior religious studies major at Millsaps College and an intern with Ministerial Services.

 

Rev. Tim Thompson, the Administrative Assistant to Bishop James Swanson, Sr., said that Wottle was invited to help enhance the gifts and graces of the Conference staff to better serve the Annual Conference.

 

To view the video of Dave Wottle's Olympic win visit the Conference Facebook page, The Mississippi United Methodist Conference.